Privacy Policy

When you interact with Wellstead Home Care Services — through our website, contact forms, phone calls, or in-person assessments — we may collect the following types of information: • **Personal identification information**: Name, email address, phone number, mailing address. • **Health and care-related information**: Information about the care recipient's medical history, conditions, and care needs — shared voluntarily by the client or family member. • **Usage data**: Information about how you access and use our website, including IP addresses, browser type, pages visited, and time spent on pages. • **Communication records**: Notes from phone calls, emails, and in-person consultations.

We use the information we collect for the following purposes: • To provide, manage, and improve our home care services. • To respond to inquiries, schedule assessments, and communicate care plans. • To match clients with appropriate caregivers. • To send service-related updates, appointment reminders, or relevant resources. • To comply with legal and regulatory obligations. • To improve the functionality and content of our website. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Wellstead may share your information in the following limited circumstances: • **With caregivers and care staff**: To provide you with services and coordinate care plans. • **With healthcare providers**: With your consent, to coordinate care with physicians, hospice providers, or other medical teams. • **With service providers**: Third-party vendors who assist us in operating our website or business (e.g., email services, scheduling software), bound by confidentiality agreements. • **As required by law**: When disclosure is required by a court order, subpoena, government authority, or to protect the safety of individuals.

We take the security of your personal information seriously. We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our website may use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand user behavior. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

You have the right to: • **Access**: Request a copy of the personal information we hold about you. • **Correction**: Request that we correct inaccurate or incomplete information. • **Deletion**: Request that we delete your personal information, subject to legal retention requirements. • **Opt-out**: Opt out of non-essential communications at any time by contacting us directly. To exercise any of these rights, please contact us at connect@wellsteadhomecare.com or call 346-870-2912.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions about this Privacy Policy or our data practices, please contact us: **Wellstead Home Care Services** Phone: 346-870-2912 Email: connect@wellsteadhomecare.com Service Area: Houston, TX & Surrounding Areas